Politique de remboursement

# Refund & Return Policy

Effective Date: October 20, 2026

At BROXY GLOBAL LIMITED, we stand behind the quality of our professional tattoo equipment and supplies. If you are not completely satisfied with your purchase, we offer a 30-day return policy subject to the terms below.

1. 30-Day Return Window

You have 30 days from the date of package delivery to request a return. Requests submitted after 30 days from delivery will not be eligible for a return, refund, or exchange.

2. Hygiene & Product Condition (Important for Tattoo Supplies)

Due to strict international health, safety, and hygiene standards for tattoo equipment and consumable supplies:

  • Returned items must be brand new, unused, and in their original packaging with all security seals, film wrappers, and protective labels completely intact.

  • Consumable items that have been opened or unsealed (including tattoo stencil paper, ink bottles, transfer gels, and aftercare protective film) cannot be returned due to hygiene and bio-contamination regulations.

  • Hardware, wireless machines, or power supplies must include all original cords, accessories, protective cases, and manuals without cosmetic blemishes or signs of use.

3. Return Shipping Costs

  • Customer Remorse / Discretionary Returns: If you choose to return an item because you changed your mind or ordered an incorrect model/quantity, you will be responsible for paying the actual return shipping costs to our designated facility. Original shipping fees are non-refundable.

  • Defective, Damaged, or Incorrect Items: If an item arrives damaged in transit or is defective, please email us within 48 hours of delivery at support@broxty.com with clear photos/videos and your Order Number. We will arrange a free replacement or cover the return shipping costs.

4. How to Request a Return

  1. Contact our customer service team at support@broxty.com with your Order Number and detailed reason for return.

  2. Once authorized, our team will issue an official Return Merchandise Authorization (RMA) along with the specific return shipping instructions.

  3. Securely pack the item and ship it using a trackable carrier. Packages returned without prior authorization will not be processed.

5. Refunds & Processing

Once your return is received and inspected (typically within 3–5 business days of receipt), we will notify you by email regarding the approval status. If approved, your refund will automatically be credited to your original payment method within 5–7 business days, depending on your card issuer.